Frequently Asked Questions

We have a number of Hebrew texts that you can choose from.  Alternatively, you can elect to have no Hebrew text or to write your own text to have translated into Hebrew.  It is important that you speak with your Rabbi or Officiant before selecting your text.  Some Rabbis are willing to let you use any text you like, but others will have specific requirements.  Remember that you can mix and match the Hebrew and English texts, so even if your Rabbi has specific requirements for the Hebrew, you can usually choose what you like for the English.

After you have selected your text and it has been personalized with your names and wedding information, we will provide a proof for your Rabbi to review.  It is important to have your Rabbi sign off on the official text before your ketubah is printed to make sure that there are no surprises on your wedding day!

As long as you have written permission from the author of the text, we are happy to use any text you would like for the English or Hebrew portion of your ketubah.  You will be responsible for providing the text in a format that we can copy and paste (Google docs is our fave, but word docs also work great). If you'd like to use text from a website or book that isn't available in a copy-and-paste format, there will be an additional fee to have one of our translators type it up for you.

Absolutely!  Be sure to check with your Rabbi or Officiant first to make sure they don't have any specific requirements.  We also recommend sending your English text to your Rabbi for final approval before sending it to us for translation.  There is an $130 fee for custom translations.

If you would like to work with your own translator and to send us the finalized Hebrew text, you are welcome to do that at no additional charge.

You are more than welcome to make any changes you like to the English text at no additional charge. This includes sending us your own English text to use. If you would like to make changes to the Hebrew text, our translators charge an additional fee. The fee will be between $20-$60 depending on the number and type of changes. We can provide you with an exact quote upon request. We also recommend that you get prior approval from your Rabbi (if applicable) before making changes to the Hebrew texts. If there are many changes or complex changes being made to a text, we may recommend that you do a full custom translation so that the resulting text doesn't sound choppy in Hebrew.

We try to make our ketubahs as customizable as possible so that each couple has something unique.  Here's a list of which things you can customize free of charge:

Text:

• Select the Hebrew text or write your own ($85 fee to write your own)
• Select the English text or write your own
• Have your names added to the design of the ketubah
• Have your wedding date added to the design of the ketubah

Design:

• Have the phrase "I am my beloved's and my beloved is mine" added to your ketubah in English or Hebrew
• Select the fonts for the headlines, Hebrew and English texts
• Pick the number of signature lines
• Decide on whether the signature lines should have labels and what those labels should be
• Pick the color of the text
• In some designs, you also get to pick the color of the main design element

In each of our designs, you can also request additional changes (such as adding more elements or changing the composition).  These design changes start at $50, and we ask that you contact us for a specific quote.

A ketubah is a big investment, and something you will have with you for the rest of your life.  If you would like to see a sample of a ketubah in person before purchasing it full-size, you can order one here. If you order a sample, you will get a $15 credit towards the future purchase of a full-size ketubah.

Our ketubahs are printed on a thick, hearty cotton rag paper, meaning that most pens will work just fine when it comes time to sign. That said, we do have some official recommendations, which you can find here.

There are a couple of things to be aware of when caring for your ketubah.  Your ketubah is printed on 100% acid-free archival fine art paper or archival-quality stretched canvas using the giclee printing process.  Because of this, if your ketubah is taken care of properly, it will last a lifetime and beyond.

Framing - We highly recommend that you frame your fine art paper ketubah using UV glass and that you hang it out of direct sunlight. For stretched canvas ketubahs, framing it is not necessary, though we still recommend that it not hang in direct sunlight.  Here's some more information on framing.

Humidity - If you have your ketubah professionally framed, it should be safe from standard amounts of humidity.  Be sure to store it in a dry place before it is framed.  Also, during the signing ceremony, make sure that no one touches it with damp hands as this can smudge the ink.

For one of our standard designs, please allow a minimum of 4 weeks for a print and 6 weeks for a paper cut to receive your ketubah.  The exact timing will depend on how long it takes for your Rabbi to approve the text, so the more time you give yourself, the better.  If you're working with artist Adriana Saipe on a custom design, please allow a minimum of 6-8 weeks.

Rush service is available for an additional fee, which will depend on your 'deliver by' date.  You can enter your 'deliver by' date on any of the product pages to see what the rush fee will be.  If you need a ketubah delivered in under 10 days, we will do our very best to accommodate you.  Please give us a call before you purchase so that we can go over any details with you about your rush order.

If you find that you need to make a change at the last minute to the text or design of your ketubah, we will do our very best to accommodate you free of charge.  However, if your ketubah has already been given final approval and has already been printed and/or shipped, we will send you a bill for the additional charges (typically no more than $30).

We have never had a client cancel or request a refund on a ketubah, but we do have a policy in case the situation ever arises.  You will receive a partial refund if you need to cancel your ketubah, depending on where we are in the process when you decide to cancel:

• If we have not begun any work on your ketubah, you will receive all but $10 (to cover bank fees)
• If we have already translated your text, you will receive all but $35 for a standard text or all but $95 for a custom translated text.
• If we have already put together the proof of your ketubah, you will receive all but $50 plus the cost of your translation.
• Once you receive your finished ketubah, we cannot provide you with a refund.  However, we are more than happy to work with you to make changes and re-ship if there is something you are not happy with.

All ketubahs are shipped fully-insured against damage.  If your ketubah arrives damaged, please be sure to take pictures of the packaging and the damaged ketubah so that we can file the insurance claim.  If your ketubah arrives damaged, we will immediately ship a replacement free of charge.

If your ketubah is damaged after arriving at your home, we can re-print and re-ship for $30.

If you will be traveling with your ketubah to your destination wedding, you'll want to know how it's packaged so that you can check with your airline about carrying it on.

If you purchased a giclée print ketubah, it will arrive rolled in a 20"x3" rigid tube.

If you purchased a paper cut ketubah, it will arrive in a cardboard box that measures 20"x20"x2". You can also remove the ketubah from the box, and it will be secured to a cardboard sheet. That said, it is safer to travel with it in the box.

If you purchased a "large" or custom size paper cut ketubah (anything bigger than 20"x20") then it will arrive in a 24"x24"x4" cardboard box.